From custom projects to corporate gifts, we are experts on gifting to working professionals. Below are a few FAQ's about our custom option for corporate gifting as well as examples of some of our favorite projects.
What is the difference between a bulk and a custom order?
A bulk order is a quantity of 12 or more of the same item. On orders of 12+, we add a logo for free (choose between debossing or laser engraving). Pricing for bulk orders can be seen below. A custom order is a unique item designed by our team to meet your specific requests.
Can I order samples?
Yes, samples of blank products can be ordered here, on our retail website. Returns of blank products ordered from our retail site are accepted within 30 days.
What if I'd like to see a physical example of how my finished project will look?We call this a prepro sample (pre-production sample). A prepro is available upon special request. It is a physical sample with your logo added. The cost is the price of the product, the setup charge, die charge, and run charge. The price of the setup and die charge will go toward the bulk order.
Can I see a proof before my order goes into production?
Yes, all orders with artwork will receive a proof for approval before production begins. This ensures correct logo placement and sizing.
What is the difference between laser and deboss?
Laser engravings are burned into the leather with, you guessed it, lasers. A deboss is created with a metal die that is heated and pressed into the leather. See examples of deboss and laser on our leather colors below.
What is the process for Custom Projects?
We will have a thorough conversation via phone or email about exactly what you want. From there we give the project to our Product Development Team where they will design, quote and give a minimum quantity for your project. Any adjustments can be made at this point. After the specs are confirmed we will create and mail you a sample of your custom project before we go into production for the full order.
What is the minimum for Custom Projects?
Each case varies, so the best way to find out what the MOQ will be for your project is to reach out. However, most projects require a minimum of 150 units.
When do I pay for my order?
For most orders, you can place the order yourself online (corporate.rustico.com). There will be a place for you to upload your artwork. If the order is custom, we will need to write up the order for you. For any order to go to production, full payment must be made. We accept all major credit cards, wire transfer, and checks.
Can I rush my order?
We take rush projects on a case by case basis because our products are made by hand, to order. Generally charges range from $150-$350.
What format should I send my logos in?
We will need your logo in a black and white vector format. Examples of file types are PDF, .eps, and .ai.
Which logo branding methods do you use?
We can either deboss or laser engrave logos. A deboss is a heat-pressured imprint into the leather. It's our most popular method for a clean, high-end look. Laser engraving etches into the leather. This method is used to capture intricate logo details and for adding name personalizations.
Can I add personalizations?
Yes. We can add a name, initials, or a short message on most items. These will be laser engraved and the cost will be $8 per line, per item.
Have more questions? Chat in or submit a contact form here.