Shipping & Returns

Shipping

We believe that genuine customer service should be at the core of every authentic company. That’s why we support everything we craft with a team of friendly customer representatives. No matter your journey, we want you spending more of your time on the trail. To ensure you’re not held back, we fully inspect, package and ship our pieces directly to you and always in a timely manner.

At checkout you can select your ship date. If the date you prefer is unavailable, please contact our team and we'll help you out. Please keep in mind, our production time frame is estimated to be about 2-3 weeks until it ships.

After shipment, delivery timeframes vary by destination and depend largely on the shipping method you select at checkout. 

Returns

Our returns policy lasts 30 days. If 30 days have gone by since your received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

We do not accept returns on gift cards, custom orders, orders that have been personalized.

To return an item, fill out our return merchandise authorization form.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, typically within 3 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet when you were expecting one, first check your bank account or credit card after 3 days, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at corporate@rustico.com.

Exchanges (if applicable)

We exchange or replace items if they meet the above terms or if they are defective or damaged.

More questions? The easiest way to get further support is by starting a new conversation on our online chat.

You can also contact us here, by sending an email to corporate@rustico.com or by calling 1-866-426-4957